At Vividcuts Media, we are committed to delivering high-quality video editing services tailored to your needs. Because our services involve custom digital work, please review our refund policy below:
1. Order Cancellation & Refunds Before Editing Begins
If you change your mind immediately after placing an order, you can request a full refund within 2 hours of purchase, provided our editing team has not yet started working on your project.
2. In-Progress & Completed Work
Due to the custom nature of video editing, once work has commenced or the final edited files have been delivered, we do not offer full refunds. However, your satisfaction is our priority, which is why all our packages include revisions to make sure the final video meets your expectations.
3. Exceptional Circumstances
If we fail to deliver your project within the agreed turnaround time (without prior communication or reasonable delay on client asset submission), you may be eligible for a partial or full refund.
4. How to Request a Refund or Revision
To request a revision or inquire about a refund, please email our support team directly at contact@vividcuts.media with your order details and specific feedback.
5. Unauthorized Chargebacks
Filing a dispute or chargeback with your payment provider without contacting us first will result in immediate suspension of all active projects and future services. We encourage clients to reach out to us directly so we can resolve any issue promptly.